Frequently Asked Questions
Everything you need to know about your Stila beauty favorites.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns of lightly used or unopened products purchased from our site within 30 days of delivery.
Are Stila products cruelty-free?
Yes, Stila Cosmetics is committed to being cruelty-free. We do not test our finished products or ingredients on animals, nor do we ask others to test on our behalf.
How can I find the right shade for my skin tone?
Each product page features a detailed shade guide and swatches. For personalized assistance, you can use our virtual try-on tool or contact our beauty experts for a consultation.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please visit our shipping information page for a full list of available countries and estimated delivery duties.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.